| I lost / not remember my password / account that I had obtained via SMS . | |
You can recover your account , up to a maximum of three times, via the following link :
http://service.guglielmo.biz/sms/reminder.asp
Or
On the same page (where you usually put your username and password), click for a new registration and search and click the link "you lost your account?" and then enter the correct phone number used during registration.
| My account has expired what can I do ? | |
Most definitely account expires after one year from the first use . However in case of expired account you must obtain a new one .
To know how you can obtain new credentials in your area you can use the service HELP http://help.guglielmo.biz ( the help page is accessible without have to log in) .
| Where I can connect to our WIFI service in my city? | |
You can search the nearest hotspot for you, you can use the link http://www.guglielmo.biz/closehotspots.aspx or you can visit our website www.guglielmo.biz .
| How to set the device to connect to Guglielmo Wi-Fi service? | |
All devices must be set to DHCP and DNS automatically. Make sure to enable the WI - Fi interface and properly receive the wifi signal.
Quick Guides: http://help.guglielmo.biz/docs/docs.aspx
| How do I log off from the Guglielmo Service? | |
To log off from the Guglielmo Service click the link http://clicklogout.biz and disconnect your device.
| SMS has not arrived what should I do? | |
Proceed with a new registration and when appear the page for entering the mobile phone number you can see two cells : in the first cell you need to enter the international prefix ( such as Italy 39 ) in the second cell you must enter the full mobile number ( eg 3291234567 ) .
| When I try to do a new registration ( via SMS ) appear the error "phone number is already associated with an account" | |
When you try to do a new registration appear the error appears "the number entered is already associated with an account" you have to access the page http://help.guglielmo.biz and follow the following procedure : first question "you have the credentials?" Answer YES, "you have lost your credentials?" Answer YES, in the proposed list select the first item and proceed with the of credentials recovery.
| Appears the message "username and / or password incorrect" | |
If this message appears you have to proceed with the following steps: you have to access the page http://help.guglielmo.biz and follow the following procedure : first question "you have the credentials ?" Answer YES , " you have lost your credentials ? " Answer YES , in the proposed list select the first item and proceed with the of credentials recovery .
| Appears the message "Device Not Authorized" | |
This error appears when you try to log on to the service Guglielmo with a device other than the one used during the first registration, then proceed with a new registration.
| Appears the message " you are already connected or connection previously successful " | |
When appears this message means that you have already logged in to the service Guglielmo , so you doesn't need to re-enter your username and password to access , then you can proceed with web surfing
| Appears the message "You are using an account type fun in a location of type biz" | |
If appears this error you have to delete cookies and browser history in the browser of your device and then try again to login to Guglielmo service. If you have difficulty to do this request to the appropriate guide help@guglielmo.biz